Policies

 

At Folkeshi, you find authentic kokeshi dolls from Japan, and kokeshi inspired items. I do my best to give accurate information so you know precisely what you buy. All Japanese dolls, books, brooches and so on come carefully wrapped, directly from Japan to your home!

#PROCESSING TIME
I need 1 to 3 business days to ship your order. Thank you for your understanding! If you need your order very quickly, please contact me to find an arrangement.

#PAYMENT
Payment is done by credit card. I will not receive your credit card informations: everything is managed by Stripe. Your data are protected by SSL protocol.

#SHIPPING ADDRESS
I send everything at the address you give me. Please check and make sure it is the right one !

#COMBINED SHIPPING
Shipping fees are calculated according to the weight of your order. The fees combine automatically when you place items in your cart. Shipping starts at 7€ for one or several dolls, according to their total weight.

#DELIVERY
I send through Economy AirMail. It takes about 2 weeks to get your parcel in United States or Europe, 10 days for Asia.

#CUSTOMS FEES
I adhere to accurate customs declaration. Customs charges may apply, depending on your total shopping amount and your country's legislation.
So far, only 1 or 2 out of the 150 parcels sent with the normal shipping got taxed in 2016.

#VINTAGE ITEMS
Folkeshi's kokeshi are sometimes vintage items, when purchased in the "Vintage etc" section. Scars, decolorations, and such telltales are part of the item's past.
I describe them precisely and the pictures show the main flaws; but mistakes can occur. If you receive a kokeshi that differs a lot from its description, I will reimburse you and the return costs will be mine.

#DAMAGES DURING SHIPMENT
If you receive your products broken or damaged because of problems during shipment, please contact me as soon as possible. We will find together an arrangement.